DELIVERIES 

We do our best to ensure that parcels are shipped within 48 business hours after confirmation of your order. 

You will receive an email confirming the shipment of your parcel, which will contain a tracking number allowing you to track the status of the delivery.

In metropolitan France

 You have two options if you want to receive your parcel in France:

  • Standard home delivery: via Colissimo (with tracking – without signature) Delivery time (indicative): 2 working days as from shipment of the order
  • Office collect: If you are based in Paris, you can come visit us at our office. We will settle an appointment so you can get your order and meet us. 

International

  • Standard home delivery via Colissimo Europe (with tracking – without signature) 
Shipping costs : 10 euros
Delivery time (indicative): 3 to 8 working days as from shipment of the order.
Additional taxes can be applied to customs and remain at your expense. 

 

RETURNS

You have 14 days as from the day after the receipt of your order to make a return request by contacting us at coucou@rikette.com. 

Items must be returned in their original packaging, new, unworn, and with intact and attached labels.
We do not proceed to exchanges: to receive another size, you simply have to place a new order on the e-shop.

From France

You have two options:  

  • Send us your parcel for free:

    Complete the return form provided in your parcel and insert it with the item to be returned in the original package.

    Paste the label form onto your parcel and go to your post office.  

    • Come visit us : 

    You may also come and drop your parcel at our premises in Paris, by appointment. You need to contact us at coucou@rikette.com to inform us of your visit and to let us know if you want to try and other size or style. 

    From the rest of the world 

    The return is at your expense and at your risk via the carrier of your choice. However, the return is free in the event the delivered item does not conform to your order. In this case, contact us at coucou@rikette.com in order to receive a prepaid return label.

    Complete the return form provided in your parcel and insert it with the item to be returned in the original package.

    After receiving an email from us confirming the validation of your return, please return your parcel to the following address:

    Rikette (Constance Riché)
    47 rue de verneuil 
    75007 Paris 
    France 

        REFUND

         

         The refund will be made as soon as possible and no later than 14 days as from receipt of your parcel, on the method of payment used for your order, if the return was made in accordance with the rules set forth in the general conditions.